Responding to Reviews
This guide is intended for business owners and managers responding to reviews on their Business Listings. Reviews on Findin may appear on both community Local Picks and Business Listings; this page covers best practices for official business responses.
Why Respond to Reviews
Responding to reviews shows that you value customer feedback and are engaged with your community. It's an opportunity to thank customers, address concerns, and show potential customers that you care about providing excellent service.
How to Respond
- Access your reviews - Go to your profile and click on the "Reviews Received" tab
- Find the review - Locate the review you want to respond to
- Click "Reply to this review" - This opens the response form
- Write your response - Keep it professional and constructive
- Submit - Your response will appear below the review
Best Practices
For Positive Reviews
- Thank the reviewer personally
- Mention specific details they appreciated
- Invite them to visit again
- Keep it genuine and warm
For Negative Reviews
- Respond promptly and professionally
- Acknowledge their concerns
- Apologize if appropriate
- Explain what you're doing to improve
- Offer to continue the conversation offline
- Never get defensive or argumentative
Response Tips
- Respond within 24-48 hours when possible
- Keep responses concise and focused
- Use the reviewer's name if provided
- Maintain a professional tone
- Don't include promotional content
- Proofread before submitting
Example Responses
Positive Review Example:
"Thank you so much for your kind words! We're thrilled you enjoyed the ambiance and our signature coffee. Your support means everything to us. We look forward to welcoming you back soon!"
Constructive Criticism Example:
"Thank you for taking the time to share your feedback. We apologize for the wait time during your visit. We've since added more staff during peak hours to improve service. We'd love the opportunity to provide you with a better experience. Please reach out to us directly at [contact info]."
Learn more about our Review Policy