Privacy Policy

Effective Date: March 1, 2025

Welcome to Findin! This Privacy Policy explains how we collect, use, and protect your information when you use our platform. The Platform is owned and operated by FINDIN (SMC-PRIVATE) LIMITED ("Findin," "we," "us," or "our"). By accessing or using the Platform, you agree to this Privacy Policy.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

Information You Provide

• Account registration details (name, email, phone number, password)
• Profile information (photo, bio, preferences)
• Business listing content (descriptions, photos, hours, location)
• Reviews, ratings, and comments
• Messages and communications
• Payment information (processed securely by third-party providers)

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, interactions)
• Location data (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages and updates
• Respond to your requests and provide customer support
• Personalize your experience and show relevant content
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: Your profile, reviews, and public content are visible to others
• With service providers: Third parties who perform services on our behalf
• For legal reasons: When required by law or to protect rights and safety
• Business transfers: In connection with a merger, sale, or acquisition
• With your consent: When you authorize us to share your information

4. Third-Party Services

We integrate with third-party services to provide functionality. For example, we use Mapbox for geocoding and place suggestions to help you find cities and locations when you search. When you type a location, query data may be sent to Mapbox to return relevant suggestions. Use of Mapbox is subject to the Mapbox Privacy Policy. We strongly advise you to review the privacy policies of any third-party services or websites you interact with.

Legal Bases for Processing

Depending on your region, we rely on one or more of the following legal bases to process personal information:

• Contract necessity: To provide and operate the Platform and requested features.
• Legitimate interests: To secure, improve, personalize, and promote the Platform in ways that do not override your rights.
• Consent: For non-essential cookies/analytics/marketing where required. You may withdraw consent at any time.
• Legal obligation: To comply with applicable laws, regulations, and lawful requests.

Marketing Communications

We may send you administrative messages (service, security, transactional). Where permitted, we may also send marketing communications. You can opt out of marketing at any time by using the unsubscribe link in emails or by contacting support@findin.app. Opting out of marketing will not affect administrative messages.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and update: Access a copy of your data and correct inaccuracies.
• Delete: Request deletion of your account and certain personal information.
• Restrict/Withdraw consent: Restrict certain processing or withdraw consent where used.
• Object: Object to processing based on legitimate interests, including direct marketing.
• Portability: Request a machine-readable copy of data you provided, where applicable.
• Cookies: Manage preferences in your browser and, where available, our consent banner.
• Location: Disable device/location permissions at any time.

Regional Disclosures

Depending on your jurisdiction (e.g., EEA/UK, certain U.S. states), additional rights may apply, such as the right to appeal decisions, limit use of sensitive data, opt out of targeted advertising, or not be subject to decisions based solely on automated processing with legal or similarly significant effects.

How to Exercise Your Rights

To exercise privacy rights, contact support@findin.app. We may request information to verify your identity. We will respond within the time required by applicable law. If you are unsatisfied, you may have the right to appeal our response or complain to a data protection authority in your region.

7. Data Retention

We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and purpose. When you delete your account, we delete or anonymize personal information unless retention is required by law (e.g., fraud prevention, accounting records).

8. Children's Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards to protect your information, such as contractual protections and technical/organizational measures. By using the Platform, you understand your data may be processed outside your home jurisdiction.

Automated Decision-Making & Profiling

We do not engage in solely automated decisions that produce legal or similarly significant effects. We may use limited personalization (e.g., sorting or recommendations) to improve discovery; you can adjust personalization preferences where available.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@findin.app