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Content Moderation & Takedown Policy

Effective Date: March 1, 2025

Contents

  1. Content Guidelines
  2. Prohibited Content
  3. Reporting Content
  4. Report Types & Priority
  5. Response Times
  6. Emergency & Safety Escalation
  7. Our Actions
  8. Law Enforcement Requests
  9. Appeals
  10. Recordkeeping
  11. Transparency
  12. Contact

This policy covers all user-generated content on FINDIN (SMC-PRIVATE) LIMITED ("Findin," "we," "us," or "our") platform, including reviews, photos, comments, and listings such as community‑curated Local Picks and Business Listings.

Content Guidelines

All content—whether a Local Pick or a Business Listing—must:

  • Be honest and based on first-hand experience
  • Remain relevant to the listing or topic
  • Respect privacy and not include personal data of others
  • Comply with intellectual property laws

Prohibited Content

  • Fake reviews, coordinated manipulation, or incentivized content
  • Illegal content, hate speech, harassment, or threats
  • Sexually explicit content or child endangerment
  • Dangerous activities or promotion of illegal goods/services
  • Spam, phishing, malware, or mass solicitation
  • Doxxing or unauthorized disclosure of personal information
  • Copyright or trademark infringement

Reporting Content

To report problematic content:

  1. Use the in-product "Report" button, or
  2. Contact support@findin.app with the URL and description
  3. Include any screenshots or evidence when possible

Report Types & Priority

  • High Priority: Child safety, credible threats or self-harm, doxxing, explicit illegal content.
  • Medium Priority: Hate speech/harassment, IP infringement, fraud, impersonation.
  • Low Priority: Off-topic, minor policy violations, formatting/typos.

Response Times

  • High Priority: initial review target within 12 hours
  • Medium Priority: initial review target within 24–48 hours
  • Low Priority: initial review target within 3–5 business days

Emergency & Safety Escalation

Imminent threats to life or safety may be escalated to appropriate authorities consistent with applicable law. If you or someone else is in danger, contact local emergency services immediately.

Our Actions

When violations are found, we may:

  • Remove content immediately
  • Limit content visibility
  • Request edits or corrections
  • Issue warnings to the account
  • Suspend or terminate accounts for severe or repeated violations

Law Enforcement Requests

We review and respond to legally valid requests in accordance with applicable law, our Terms of Service, and user privacy. We may notify affected users unless prohibited by law or where notification could cause harm.

Appeals

If your content was removed and you believe it was a mistake, contact support@findin.app within 14 days with context and evidence. We'll re-review and notify you of the outcome.

Recordkeeping

We maintain records of reports and enforcement actions for auditing and quality assurance, retained for a reasonable period consistent with our Privacy Policy.

Transparency

We may publish periodic, aggregated transparency updates about content enforcement to help our community understand how policies are applied.

Contact

Questions? Contact support@findin.app.