Findin Security Deposit Policy

Effective Date: June 24, 2025

This Security Deposit Policy explains the terms and conditions related to security deposits for bookings made through the Findin platform. This policy aims to protect Service Providers against potential damages to their property or additional costs incurred during a booking, and to provide clarity for Guests regarding their responsibilities.

1. What is a Security Deposit?

A security deposit is an amount of money that a Service Provider may require from a Guest to cover potential damages to their property or additional costs incurred during a booking. This is typically authorized on the Guest's payment method and is only charged if a valid claim is made by the Service Provider and approved by Findin.

2. When is a Security Deposit Required?

Service Providers have the option to set a security deposit for their listings. The requirement for a security deposit, and its amount, will be clearly stated on the listing page before a Guest makes a booking. By confirming a booking that requires a security deposit, the Guest agrees to these terms.

3. How Security Deposits Are Handled

Findin does not collect security deposits upfront. Instead, we pre-authorize the security deposit amount on the Guest's payment method a specified number of days before check-in. This means the funds are held but not charged. If no claim is made, the pre-authorization is automatically released a set number of days after check-out.

4. Making a Claim

If a Service Provider believes their property has been damaged or additional costs (e.g., excessive cleaning beyond normal wear and tear) have been incurred due to a Guest's actions, they must submit a claim through the Findin Resolution Center within a specified timeframe (e.g., 14 days after check-out or before the next guest checks in, whichever is earlier).

4.1. Service Provider Responsibilities During a Claim

• Documentation: Service Providers must provide clear evidence of the damage or additional costs, including photos, videos, receipts, and detailed descriptions.
• Communication: Service Providers should attempt to communicate with the Guest directly through the platform to resolve the issue before escalating to Findin.

4.2. Guest Responsibilities During a Claim

• Respond Promptly: Guests should respond to any claims made by the Service Provider within the specified timeframe.
• Provide Information: Guests may be required to provide information or evidence related to the claim.

5. Resolution of Claims

Findin will review all submitted claims and evidence. If the claim is valid and supported by sufficient evidence, Findin will charge the authorized security deposit amount to the Guest's payment method and disburse it to the Service Provider, minus any applicable Findin service fees. Findin's decision in all claim resolutions is final.

6. Disputes

If a Service Provider and Guest cannot resolve a dispute directly, or if a party disagrees with Findin's initial resolution, they may be able to escalate the matter through Findin's Dispute Resolution Policy.

7. Changes to Policy

Findin reserves the right to modify this Security Deposit Policy at any time. We will notify you of any material changes by updating this page or through other communications on the platform.