Findin Privacy Policy

Effective Date: June 24, 2025

FINDIN (SMC-PRIVATE) LIMITED ("Findin," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and access our services (collectively, the "Platform"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

1. Information We Collect

1.1. Personal Information

We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the Platform (such as booking a Stay, Experience, or Travel Package, or creating a listing as a host), or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Platform, the choices you make, and the products and features you use. The personal information we collect may include:

• Name
• Email address
• Phone number
• Date of birth
• Government-issued identification (e.g., CNIC, passport) for verification purposes
• Payment information (e.g., credit card details, bank account information for payouts)
• Profile picture
• Location data (if you enable location services)
• Communications with other users and with Findin Support
• Reviews and ratings you post

1.2. Non-Personal Information

We automatically collect certain information when you access or use our Platform, such as your IP address, browser type, operating system, referring URLs, access times, and how you use and interact with our Platform. This information does not reveal your specific identity but may include device and usage information.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Platform
• Process your bookings and payments
• Manage your account and profile
• Communicate with you, including sending you transactional messages, updates, and promotional materials (with your consent where required)
• Improve, personalize, and expand our Platform
• Understand and analyze how you use our Platform
• Develop new products, services, features, and functionality
• Prevent fraud and ensure the security of the Platform
• Enforce our Terms of Service and other policies
• Comply with legal obligations
• Provide customer support

3. How We Share Your Information

We may share your information in the following situations:

3.1. With Hosts/Guests

When you book a Stay, Experience, or Travel Package, we share necessary information with the host (e.g., your name, number of guests, booking dates). Similarly, if you are a host, we share relevant information with guests (e.g., your listing details, host profile). This is essential for facilitating bookings and communications.

3.2. Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.3. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).

3.5. With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Security

We implement reasonable security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the security of your information. Any transmission of personal information to and from our Platform is at your own risk.

5. Your Data Protection Rights (GDPR and Pakistani Law)

While Findin (SMC-PRIVATE) LIMITED operates under Pakistani law, we recognize the importance of data protection. Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@findin.pk.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Platform.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

7. Third-Party Websites

Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Findin will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@findin.pk
• By visiting this page on our website: [Insert Contact Page URL Here]
• By mail: FINDIN (SMC-PRIVATE) LIMITED, [Insert Company Address Here]