Findin Cancellation & Refund Policy

Effective Date: June 24, 2025

This Cancellation and Refund Policy outlines the terms under which bookings on the Findin platform can be canceled and refunds may be issued. It applies to all Stays, Experiences, and Travel Packages booked through our platform. We aim to provide a fair and transparent process for both guests and hosts.

1. General Cancellation Terms

All bookings on Findin are subject to a specific cancellation policy set by the host (for Stays and Experiences) or by Findin (for Travel Packages). You can find the applicable cancellation policy on each listing page before you book. By confirming a booking, you agree to the host's or Findin's cancellation terms.

2. Guest Cancellations

If you, as a guest, need to cancel a booking, the refund amount will depend on the host's chosen cancellation policy and how far in advance you cancel.

2.1. Flexible Policy

• Full Refund: Guests receive a full refund if they cancel at least 24 hours before check-in/experience start time.
• No Refund: If guests cancel less than 24 hours before check-in/experience start time, the first night or experience fee is non-refundable.

2.2. Moderate Policy

• Full Refund: Guests receive a full refund if they cancel at least 5 days before check-in/experience start time.
• 50% Refund: If guests cancel less than 5 days before check-in/experience start time, they receive a 50% refund of the nightly rate or experience fee (excluding service fees).
• No Refund: If guests cancel less than 24 hours before check-in/experience start time, the first night or experience fee is non-refundable.

2.3. Strict Policy

• 50% Refund: Guests receive a 50% refund if they cancel at least 7 days before check-in/experience start time (excluding service fees).
• No Refund: No refund if guests cancel less than 7 days before check-in/experience start time.

2.4. Long-Term Bookings

For bookings of 28 nights or more, a separate long-term cancellation policy applies. Guests must cancel within 48 hours of booking to receive a full refund. After that, guests will be charged for the first month in full, and a 30-day notice is required for cancellation thereafter.

3. Host Cancellations

Hosts are expected to honor all confirmed bookings. Cancellations by a host can disrupt guest plans and may result in penalties, including:

• Cancellation fees.
• Automated reviews indicating cancellation.
• Blocking of calendar for the canceled dates.
• In severe cases, account suspension or termination.

Hosts should only cancel in unavoidable circumstances and should always communicate with the guest promptly.

4. Extenuating Circumstances

In certain unforeseen and unavoidable situations (e.g., natural disasters, government travel restrictions), Findin may allow cancellations outside of the standard policy under our Extenuating Circumstances Policy. Documentation will be required to support such claims.

5. Refund Processing

Refunds, when applicable, are typically processed within 5-7 business days to the original payment method used for the booking. The exact timing may vary depending on your bank or payment provider.

6. Service Fees

Findin service fees are generally non-refundable, even in cases of cancellation, unless explicitly stated otherwise under our policies (e.g., Extenuating Circumstances).

7. Disputes

Any disputes related to cancellations or refunds should be directed to Findin Support. We will review each case based on the applicable cancellation policy and our Terms of Service.

8. Changes to Policy

Findin reserves the right to modify this Cancellation and Refund Policy at any time. We will notify you of any material changes by updating this page.